Help Paying Utilities




PNM assistance programs

PNM is the utility provider for almost 600,000 customers across New Mexico. They offer their customer base several different assistance programs that can help them pay their utility bills. Information and details on some of the programs are below.

Good Neighbor Fund can provide qualified individuals and families with a one time grant to help pay bills. The qualifications are mentioned below, and the program is run in New Mexico by the Salvation Army.

Families across New Mexico can apply for an one-time PNM Good Neighbor Fund grant. Qualifications for the grant program include

  • 1) The applicant, based on their household income, the individuals is not eligible for help from the federal government LIHEAP program but the customer still has a financial hardship.
  • 2) The PNM Good Neighbor Fund can help people who are turned down from LIHEAP.
  • 3) If their LIHEAP funding ran out the Salvation Army may have additional grants for PNM customers.
  • Additional components of the Good Neighbor Fund may be able to help customers. Read more.

Heating shutoff moratorium - New Mexico has a law in place that states that a customers' electricity or power service cannot be disconnected from November 15, 2010 to March 15, 2011 of each and every year. You need to call PNM and refer to this program.

Payment plans - PNM is willing to enter into payment plans with customers. These arrangements can help them keep their service on, and also pay bills in arrears. Each customer may have slightly different terms depending on their exact situation. The low income, elderly, and disabled in particular can benefit from this option.

LIHEAP and weatherization - As will all utility companies they will refer people to the federal government LIHEAP and weatherization assistance programs.

To learn more about these resources, or to get help, call PNM at (888) 342-5766.



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