If you are behind on your energy bills, Vectren is urging its customers to contact them if they do not think they will be able to pay their bills and if they think they are in danger of having their utilities shut off.
A very good point to know is that according to Indiana state law, between Dec. 1 and March 15 of each year utility companies can’t turn off gas, heating or electric service for eligible customers who have applied for heating assistance or contacted their energy company.
Once March 15 rolls around and the moratorium expires, affected customers should take immediate action to prevent being disconnected. What they need to do is they need to pick up the phone and contact Vectren as they have several payment options and assistance programs for customers, regardless of whether they qualify for heating assistance.
For example, customers can sign up for a plan that divides their utility and heating bill into equal monthly payments based on estimated usage. Payment plans for these customers are also available for customers who cannot pay their entire electric bill at once.
Customers need to call Vectren as soon as they run into difficulty as unpaid monthly bills add up very quickly and can become overwhelming to pay later. Also, if a customers utility or heating service is cut off, customers must pay a reconnection fee and a deposit before service can be restored, so it is more expensive to turn back on your power.
In addition to getting help from Vectren, customers can also apply for assistance directly through the nonprofit agency CAPE.
CAPE provides funds people can use to pay utility bills once per year to those who meet income guidelines. In addition, the non-profit organization's heating assistance program runs through May or until the money is gone.