Help Paying Utilities




West Texas Utilities can help pay utility bills

Two programs offered are Comprehensive Energy Assistance Program (CEAP) as well as Lite-Up Texas. These are the main ways to get help with utility bills from West Texas Utilities. Find the phone number to call below.

West Texas Utilities offers the Lite-Up Texas
This is offered during the summertime, and it can offer low-income a summer discount on their utility and cooling bills. Texas households currently receiving Medicaid or Food Stamps will automatically be included in the program. Others who meet certain federal government income levels may also qualify for help. Call 1-888-782-8477 to apply or get information.

Statewide Comprehensive Energy Assistance Program (CEAP) is a program that is run jointly between West Texas Utilities as well as local community action agencies. This is a federal government supported and funded program that can help eligible WTU Retail Energy customers pay their monthly electricity bills and ideally help prevent a disconnection of their service. There is an emergency component, as well as a way to get recurring help with paying bills going forward. Applications are accepted at, and funds are provided from, your local community action agency, so you need to call them to apply. We listed some of the main ones below. Or dial (877) 399-8939.

  • West Texas Opportunities, Inc., Lamesa, Texas 79331 - (806) 872-8354
  • Panhandle Community Services, Amarillo, Texas 79120-2150 (806) 372-2531
  • Concho Valley Community Action Agency, San Angelo, Texas - (325) 653-2411


In addition, you can dial West Texas Utilities to speak to a customer account specialist. From time to time the utility company may work directly with a customer to initiate a payment plan, provide more time to pay an overdue bill, or work with a customer on service reconnection. Dial 1-866-322-5563




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