Help Paying Utilities




Get help with utility bills from Consumers Energy

Michigan has been hit hard during the economic downturn. Consumers Energy offers several assistance programs that people can take advantage of to help paying utility bills.

Winter Protection Plan

This option offered by Consumers Energy has helped many a household. The Winter Protection Plan may help protect low to moderate income customers and it can also aid seniors age 65 and older from a utility service shutoff and it can help them with paying high payments during the winter months from Nov. 1 to March 31. Customers of the utility company are also fully responsible for paying for the electricity, utility and natural gas used, but some of the costs can be deferred to future months, thereby greatly assisting these customers.

Michigan Shutoff Protection Plan (SPP)

This state plan, which is fully supported by Consumers Energy, also provides year-round protection from utility service shutoff or disconnections and the plan is readily available to households and those customers who have a household income at or below 200 percent of the federal income eligibility guidelines.

State Emergency Relief (SER) Program

This is another program that can help people pay utility bills, and many people do not realize that you do not have to be a client of the Michigan DHS assistance program in order to apply for utility bill help through the SER crisis assistance program. This program is available year-round to Consumer Energy customers, and it is also subject to availability of funds. The funds will assist low to moderate income households across the state that have received an energy shutoff notice or need deliverable fuel to keep their service on.






Medical Emergency Protection

If you have a medical emergency, that is considered qualifying, and it also needs to be a documented medical emergency, you could be protected from energy service shutoff or disconnection for nonpayment of your energy bill for up to 21 days from this service.

Charity Type Programs

Consumers Energy can provide customers help from a few different charity/donation programs. Individuals and families can decide to donate to services such as Pennies for Power, and all the contributions go to helping customers avoid disconnections and paying their utility bills. Continue.

The Heat and Warmth Fund (THAW)

The Heat and Warmth Fund (THAW) is run by the Salvation Army and it provides emergency utility bill help to low-income individuals and families living in Michigan who are in danger of losing heat or electricity during the winter months. Read more.

for more information on any of these programs, and to learn how to apply for utility bill help, contact: Consumers Energy at (800) 477-5050.



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